Answering questions
Bob Dignen’s Racer Model
- Respond
- Answer
- Check
- Encourage
- Return to presentation
- Respond:
Option1 – The positive response
- That’s a good question.
- That’s an interesting question.
- Thanks for that question.
Option 2 – Clarification
- So, if I understand you correctly, you are asking ……
- Sorry, do you mean …… / Sorry, are you asking about ……
- So, just to repeat your question in case there are people who didn’t hear …..
2. Answer
I’m afraid I don’t have those figures with me.
- I’m afraid I’d need to check that / look that up.
- Could you give me your email address after we’ve finished and I’ll send you the answer as soon as I get back to the office?
If the questioner asks something about a point you want to deal with later, you can politely explain this.
That’s a good question and I’m planning to deal with this topic in a few minutes. Can we come back to this then?
- Check
- Does that answer your question?
- Is that OK?
- Do you need more details?
- Encourage
- Any more questions?
- Juan, I know you have strong views on quality. Do you have any comments or questions here?
- Return to the presentation
- Fine, if there are no more questions, let’s move on to the next section.
- Good, if there are no more questions, we can finish here.