Basic Email Structure
To start your module on Successful email communication, let’s review the basic structure of any email, whether in English or any other language.
There are six key parts to structure a business email:
- Subject Line
The subject line highlights the importance of an email and the key information or topics within the message.
The greeting makes your first impression! This is where you may, mistakenly, start a business relationship on the wrong foot.
The Introduction/Purpose provides a summary of the issue or request. By reading the intro, the recipient understands the context of the detail to follow.
The Detail/Body provides the background information about the issue or action needed, to help answer the question.
The Ask/Action is one of the most important parts of the email message and where you write exactly what you are looking to get, from whom, and by when. Most people often forget to add this or it is unclear in a message.
- Ending and Closing
The Ending and Closing is where you provide a polite one line sentence, before you close with an appropriate ending.
Now that we have been reminded of the basic structure of an email, let’s see how well you remember it by doing this simple quiz.
You can now go onto the language needed in each part of an email.