Reading – Summary of unit
Congratulations! You have reached the end of this unit. You have learnt some essential language to:
- Check, summarize, clarify understanding
- Gain time, suggest alternative times for another call, call back if the line is bad
- Respond to questions you don’t understand
- Repeat sentences back
You have also tested your knowledge of this language with a few exercises. What’s more, you have picked up some tips on how to give your partner your full attention to make sure you both understand each other on the phone.
In the next section, you will get to check if you have obtained all your objectives. In the last section, you will get some tips on how to get your conversation back to the subject if your caller goes off topic.