Session 1 – Telephoning / Leaving a Message

1. Introduce your partner:

Please include the following information in your introduction:

1. Name
2. How long they have been in the company and in what position(s).
3. What they use English for and how often.
4. What their personal English goals are for this course.
5. Three things you have in common that you didn’t know already (Gemeinsamkeiten).

2. Do you have any questions for me, your trainer?

3. Feedback:

• What are your course expectations?
• How much time do you have for self study or homework?
• Do you like the idea of sending audio samples for your homework assignments?

4. Telephone Phrases:

• Key Telephone Phrases (Begin on Page 4) Key Telephone Phrases
  
• Checking understandingChecking-understanding
  1.

5. Role Play:

A.  In pairs, practice calling and leaving a message. Be sure to include         important information like:

–  What is the priority level?  Do you need to say if it is urgent?

– When are you available for a call back?

– I’m in the office until 5 today.

– I’ll be here for the next hour.

B.  With your partner, discuss a common phone call you would make in the office.  Using the phrases introduced in “Key Telephone Phrases” Practice creating a dialogue.  *You will need to write out this dialogue and record it (both parts) as part of your homework.

5. Homework:

A:  Typical Phone Call Dialogue. Please send your dialogue as a  voice message (audio recording).

B:  “Call” and leave a voice message for one of the following scenarios:

A) give me the update of a delivery status.

B) ask if spare part X is available and when it can be shipped.

C) apologize for the customers dissatisfaction and explain what you are doing to fix their problem.

C:  Please complete the Gap Fill exercises in the Key Telephone Phrases PDF.

**Thanks for joining me today!  If you have any questions regarding your English training, or have any special requests for material to cover, please feel free to email me at any time!