Session 2 – Telephoning / Comprehension
Speaking Exercise:
Brainstorm: What are three topics you telephone about?
1.
2.
3.
A. With a partner practice making the calls you brainstormed.
Hello, this is ___________ from KVT.
I’m calling for …
Can I speak to someone who deals with….
I’m calling about…
B. In pairs, practice calling and leaving a message. Be sure to include important information like:
– What is the priority level? Do you need to say if it is urgent?
– When are you available for a call back?
– I’m in the office until 5 today.
– I’ll be here for the next hour.
– Could you take a message?
-Could I leave a message?
-I can call back?
-When will they be – available / out of the meeting / free?
C. Practice calling and making or changing an appointment: Each Participant will receive one role card. Based on your role, begin a conversation with your partner to arrange either an online, or face to face meeting.
**Role Cards Provided via email
Reading – Tips to Create Better Understanding :