Reading – Summary of unit
Congratulations! You have reached the end of your first unit on Telephone with Confidence. You have learnt some essential language to:
- Answer the phone in a business-like manner
- Connect callers
- Explain why colleagues aren’t available
- Take messages
- Spell names
- End the call politely
with different exercises to practise structuring a telephone conversation, key phrases and your pronunciation. You learnt how to prepare for a call, and ways to feel and sound more confident and friendly, like breathing and smiling on the phone.
You are now ready to start a simple conversation on a business call. Why not give it a try with a colleague? Remember, practise makes perfect!