Working Internationally

Discuss the Following Questions

1. Have you ever experienced a situation when a business partner behaved or communicated in an unusual or strange way? What did you think? How did you feel?
2. Think of one nationality or group of people you’ve had a lot of business contact with. What advice could you give someone who hasn’t worked with this culture?
3. How do you need to adapt your behaviour when working with people from different cultures?
4. How helpful do you find the following distinction between stereotypes and generalisations?

Stereotypes:

• Paint everyone with the same brush
• Can be offensive
• Are often used for comic effect

Generalisations:

• Offer useful guidelines as a point of reference
• Respect that we are all individuals
• Can give us a first insight into other cultures

Now complete the questionnaire below. Which of these statements about working with Germans is an unhelpful stereotype and which is a useful generalisation? Or are they a bit of both?

(Based on a activity in Frendo & Hsu: 2010)

Here are the statements again for you to view once you have submitted the questionnaire:

1. Germans never smile during business. For them, business is a serious matter.
2. When you meet a German always shake hands, even if you know them.
3. Most Germans enjoy drinking beer. You need to learn to like it too.
4. Public transport in Germany is very reliable.
5. Germans are very proud of their productivity and quality standards. You should praise them when possible.
6. Germans are very punctual. Never be late for an appointment or a meeting.
7. Germans enjoy organization. Sudden changes of plan are to be avoided.
8. Germans don’t like drinking tap water.