-This module, consisting of 4 units, will not only teach you all the essential English you need, to have a business conversation on the telephone, you will also learn the right language to use in different situations and with different cultures.
After this module, you will be able to:
- Answer a call with confidence
- Better understand your telephone partner
- Use the right language
- Develop positive relationships on the phone
This module may be used as a supplement to your course with a trainer, as preparation or homework, or as a stand alone course to do on your own.
Course Features
- Lectures 51
- Quiz 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 360
- Assessments Yes
Curriculum
- 7 Sections
- 51 Lessons
- 30 Minutes
Expand all sectionsCollapse all sections
- IntroductionWelcome to the Business English "Telephone with Confidence" online course!2
- Answering the call confidentlyIn this unit, you will learn the necessary language and skills to answer a professional call with confidence.11
- 2.1Unit objectives
- 2.2Audio – A telephone conversation in real life30 Minutes
- 2.3Essential Language to answer with confidence8 Minutes
- 2.4Quiz – test your knowledge!4 Minutes
- 2.5Exercise – Telephone spelling guide
- 2.6Audio – A telephone conversation + quiz
- 2.7Reading – Best practises
- 2.8Audio – A telephone conversation in real life4 Minutes
- 2.9Reading – Summary of unit2 Minutes
- 2.10Questionnaire – Objectives evaluation
- 2.11Reading – Further recommendations
- Understand your telephone partnerIn this unit, you will learn the language and skills necessary to help you understand your business telephone partner.11
- 3.1Unit Objectives
- 3.2Audio – A telephone conversation in real life5 Minutes
- 3.3Essential language to understand your telephone partner10 Minutes
- 3.4Listening and writing exercise10 Minutes
- 3.5Audio – A telephone conversation + quiz15 Minutes
- 3.6Reading – Tips to create better understanding7 Minutes
- 3.7Quiz – Check your understanding10 Minutes
- 3.8Audio – A telephone conversation in real life + quiz10 Minutes
- 3.9Reading – Summary of unit
- 3.10Questionnaire – Objectives evaluation
- 3.11Reading – Further recommendations
- Using the right language appropriatelyIn this unit, you will learn the language and skills necessary to have proper phone etiquette , depending on the relationship you have with and background of your business partner.13
- 4.1Unit Objectives
- 4.2Audio – A telephone conversation in real life2 Minutes
- 4.3Essential Language to use the right language
- 4.4Quiz – Check your understanding!
- 4.5More Essential Language – Formal and Informal
- 4.6Quiz – Check your knowledge!
- 4.7Audio – A telephone conversation + quiz10 Minutes
- 4.8Reading – Using indirect phrases
- 4.9Quiz – Check your understanding
- 4.10Audio & quiz – A telephone conversation in real life
- 4.11Reading – Summary of unit
- 4.12Questionnaire – Objectives evaluation
- 4.13Reading – Further recommendations
- Develop positive relationships on the phoneIn this unit, you will learn about cultural expectations and active listening language and skills.11
- 5.1Unit Objectives
- 5.2Audio – A telephone conversation in real life30 Minutes
- 5.3Essential Language to develop positive relationships10 Minutes
- 5.4Quiz – Check your knowledge
- 5.5Audio – A telephone conversation + quiz
- 5.6Reading – Cultural differences
- 5.7Essential language for different cultures
- 5.8Audio and quiz – A telephone conversation in real life
- 5.9Reading – Summary of unit
- 5.10Questionnaire – Objectives evaluation
- 5.11Reading – Further recommendations
- Summary of the courseIn this lesson, you will see a summary of everything you have learnt in this course.1
- Final course evaluationIn this final evaluation, you will be tested on everything you have learnt in this course.2
