Structure of course – Please read!
Welcome to “Telephoning with Confidence”!
This module, with 4 units, is designed specifically to address your English telephoning needs, in a way that will build up from what you have learnt, from the unit before.
It starts with the unit objectives, which will cover the essential skills you need to speak confidently on the phone. You will come back to these objectives at the end of the unit to check if you have achieved them.
Every unit will start with an example of a real life call, with the vocabulary you will learn. Don’t worry if you do not understand everything at first, as you will
- learn the vocabulary
- get to hear it again in different formats
- practise your understanding with different exercises
- learn telephone etiquette with problems and solutions, “do’s and don’ts”
- hear the same video again
- check your understanding
Each unit will end with a summary of what you have learnt and you will get a chance to revisit the course objectives to see if you have met them.
You will also get follow-up recommendations with further tips, links etc. to help you improve your telephone skills.